Refunds & Returns Policy
Effective Date: December 17, 2024
At Tatak Mo, we strive to ensure customer satisfaction with our digital products and services. However, we understand that issues may arise, and we are committed to resolving them fairly and efficiently. This Refunds & Returns Policy explains the conditions, process, and timeframes for requesting a refund for digital products purchased through tatakmo.com.
1. Applicability
This policy applies only to digital products purchased directly from tatakmo.com. By purchasing our products, you agree to this policy.
2. Conditions for Refunds
Refunds are available under the following conditions:
- Technical Issues: If the digital product is defective, corrupted, or cannot be accessed due to technical errors caused by Tatak Mo.
- Non-Delivery: If the product is not delivered to your provided email address or download link within the specified timeframe.
- Misrepresentation: If the product does not match the description provided on our website.
Refund requests outside these conditions will be reviewed on a case-by-case basis, and Tatak Mo reserves the right to deny refunds that do not meet the stated criteria.
3. Non-Refundable Situations
Refunds are not provided under the following circumstances:
- Change of Mind: If you decide not to use the product after purchase.
- User Error: If the product was purchased in error or with incorrect information provided by the customer.
- Unauthorized Sharing or Misuse: If the product has been downloaded or shared in violation of our Terms and Conditions.
4. Refund Request Process
To initiate a refund request, please follow these steps:
- Contact Us: Email joseph@tatakmo.com with the subject line “Refund Request” and include:
- Your full name
- Purchase date and order number
- Reason for the refund request
- Supporting evidence (e.g., screenshots or descriptions of the issue
2. Acknowledgment: You will receive an acknowledgment email within 2 business days confirming receipt of your refund request.
3. Resolution: We will review your request and respond with our decision within 5 business days.
5. Refund Processing
- Approved Refunds: If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days, depending on your payment provider.
- Denial of Refund: If your refund request is denied, we will provide a detailed explanation and alternative solutions (if applicable).
6. Customer Responsibilities
To facilitate a smooth refund process, customers are required to:
- Provide accurate and complete information when submitting a refund request.
- Ensure that any issues encountered are reported within 14 days of purchase.
7. Contact Information for Support
For any questions or assistance regarding refunds and returns, please contact us:
- Email: joseph@tatakmo.com
- Address: C2103 Pablo Drive, Barangay Canelar, Zamboanga City, Philippines 7000
8. Changes to This Policy
Tatak Mo reserves the right to modify this Refunds & Returns Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
Last Updated: December 17, 2024
Thank you for choosing Tatak Mo. We value your trust and aim to provide you with exceptional service.