Payments, Cancellation, and Refund Policy
Effective Date: December 15, 2024
Business Name: Tatak Mo
Website: https://tatakmo.com
Email: joseph@tatakmo.com
Address: C2103 Pablo Drive, Barangay Canelar, Zamboanga City 7000
1. Introduction
At Tatak Mo, we are committed to delivering high-quality online presence management and IT services to help businesses grow their digital footprint. This Payments, Cancellation, and Refund Policy explains the terms under which payments are processed, as well as the conditions and procedures for cancellations and refunds.
By purchasing services from Tatak Mo, you agree to this policy. If you have any questions, please contact us at joseph@tatakmo.com.
2. Payment Terms
2.1 Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, AMEX)
- Bank Transfers
- PayPal
- Other online payment gateways as specified at checkout
2.2 Payment Processing & Billing
- All payments are due before service commencement unless otherwise agreed upon in writing.
- For monthly subscriptions, payments are billed automatically on a recurring basis until canceled by the client.
- For one-time services, payment must be completed before work begins.
2.3 Late Payments & Non-Payment
- If a payment is not received within 10 days of the due date, services may be paused or terminated until the outstanding balance is settled.
- Tatak Mo reserves the right to charge late fees of 5% per month on overdue balances.
3. Cancellation Policy
3.1 Client-Initiated Cancellations
Clients may cancel their services under the following conditions:
Monthly Subscriptions:
- Clients may cancel their subscription at any time before the next billing cycle to avoid future charges.
- If canceled after a billing cycle starts, the service will continue until the end of the paid period, and no refunds will be issued for the remaining days.
One-Time Services & Custom Projects:
- If a client cancels before work begins, they may receive a partial refund (see Section 4).
- If work has started, a cancellation fee may apply based on completed deliverables.
Long-Term Contracts (3, 6, or 12 Months):
- Clients canceling a long-term contract early are responsible for 50% of the remaining contract value OR may opt for service credits to be used within 12 months.
4. Refund Policy
4.1 General Refund Policy
Due to the nature of digital services and labor-intensive work, all payments are final and non-refundable unless explicitly stated below.
4.2 Eligible Refund Scenarios
Refunds are considered under the following conditions:
Cancellation Before Work Begins
- If a client cancels within 48 hours of purchase and before any work starts, they may receive a 90% refund (minus transaction fees).
Service Delay by Tatak Mo
- If Tatak Mo fails to meet agreed-upon deliverables within the timeline due to internal issues, the client may request a partial refund or service credit.
Technical Failure in IT Services
- If a purchased IT service cannot be delivered due to technical limitations on Tatak Mo’s end, a full refund will be issued.
4.3 Non-Refundable Services
No refunds will be provided for:
- Completed work (SEO optimizations, social media campaigns, website development, paid ads management, etc.).
- Partially completed projects (Clients may receive service credits instead).
- Client dissatisfaction based on subjective preferences (e.g., personal preference on designs, content style, or marketing results).
- Ad campaign budgets (Paid directly to third-party platforms like Google Ads or Facebook Ads).
5. Alternative to Refunds: Service Adjustments & Credits
Instead of refunds, clients may choose:
- Service Pause & Resumption – If a client needs to stop, allow service credits for later use.
- Reallocation of Services – If a client wants to switch to a different service of equal value.
- Extended Support or Additional Deliverables – Clients may receive additional consulting or support to compensate for any concerns.
6. How to Request a Cancellation or Refund
To initiate a cancellation or refund request, clients must submit a written request via email to joseph@tatakmo.com with the following details:
Subject Line: Cancellation/Refund Request – [Client Name]
Include in Email:
- Full Name & Business Name
- Service(s) Purchased
- Date of Purchase
- Reason for Cancellation/Refund Request
- Preferred Resolution (Refund, Service Credit, or Alternative Solution)
Processing Timeline:
- Refund requests are reviewed within 5-7 business days.
- Approved refunds (if applicable) will be processed within 14 business days via the original payment method.
7. Contact Information
For any questions or concerns regarding this policy, please contact us:
- Email: joseph@tatakmo.com
- Website: https://tatakmo.com
- Address: C2103 Pablo Drive, Barangay Canelar, Zamboanga City 7000
We appreciate your business and look forward to providing you with exceptional digital marketing and IT solutions.
8. Changes to This Policy
Tatak Mo reserves the right to modify this policy at any time. Changes will be posted on our website https://tatakmo.com, and clients will be notified via email for major updates.
